Cancellation & Refund Policy

About Our Policy

At RIMS IND (a unit of Retar Mediserve Private Limited) (a unit of Retar Mediserve Private Limited), we aim to maintain fairness and transparency in our digital healthcare services. This policy outlines the terms under which cancellations and refunds are processed.

1. Eligibility for Cancellation

• 24-Hour Window

  Cancellation requests are eligible only if made within 24 hours of subscription purchase.

• Required Information

  Requests must be sent via email to support@rimsind.in, including:

2. No Full Refund Policy

All refund requests are subject to deductions, based on platform usage and operational processing.

3. Cancellation Eligibility

• 24-Hour Request Window

  You may request a cancellation within 24 hours of purchase.

• Service Usage Condition

  The cancellation window is valid only if no major services or modules have been accessed on the platform.

• Time Limit

  After 24 hours, no cancellation requests will be entertained.

4. Partial Refunds (If Applicable)

If your account qualifies for cancellation within the 24-hour period and the platform has been partially accessed, the following non-refundable service charges will apply before any refund is processed:

Example Scenarios:

• Service Usage

  If appointment booking, dashboard access, digital prescription generation, or data entry has already started, additional deductions will be applied.

• Marketing Services

  If marketing or onboarding services have begun, further charges may be added.

5. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Late Cancellation

  The cancellation request is made after 24 hours of purchase.

• Platform Utilization

  The platform or software modules have been significantly accessed or utilized.

• Service Delivery

  Marketing services, onboarding processes, or demo/training sessions have already been scheduled or executed.

• Data Access

  Access to patient data or booking features has already been provided.

• Completed Transactions

  No refund will be made for completed transactions or service deliveries.

6. Refund Processing Timeline

7. Support for Refund Requests

If you believe you are eligible for a partial refund, please send your request to:

Your email must include:

• • Registered Name & Contact Details
• • Invoice Number or Transaction ID
• • Reason for cancellation

8. Final Decision

This policy ensures fair treatment while maintaining the operational integrity of our healthcare platform.